Just read a great review by Harshad of his new Samsung SGH C210. My company has also given me a samsung cellphone too (I was previously using a cool LG one) will drop in a line on my experiences once I start using it for a month or so … BUT I would like to highlight the final paragraph by Harshad:
“So I’ll try to learn the foolish ways of this foolish phone… maybe even get my fingers damaged in the daily excercise for sending messages and making calls. Till I save up for a better device… I will have to deal with a bad bad bad choice. This is perhaps the worst user interface I have ever seen. Even UNIX is better – it allows fairly intelligent people to change things as they want – here I am supposed to be just as stupid as any other Joe user. *sigh*”
ALL usability and Mobile manufacturers read the above sentences again and keep re-reading it! There is so much to learn in this paragraph. Harshad has done a great job of simplifying the trouble and problems with the current cell phones! Both industrial design and the software design.
I shall be sharing the blogroll for mobiles soon but gotomobile – a mobile usability and user experience blog is doing a decent job at looking into this space!
Coming back to his comment, he is a geek and feels the need of more control and ability to program stuff. And I don’t think the companies should pay heed to that. But what you have to understand is even a non-geek feels the need of non-customizing at some level!
And yeah, all the cribs are on the software front. Hardware he is ready to put up with 🙂 and common how difficult is it to have multiple builds?? how the same hardware!
Another thing lacking in the mobile handset industry is STANDARDS!!! The list is endless – power chords, usb chords, buttons, talk button, end button .. god damn it I agree you need more IQ to operate these phones than operate windows 😉 But guess what even illiterates manage to do that. So, designers – go understand the common man – they have lot to say.
Finally, this is a picture of my old cell phone in the US, LG-PM 325 with google Local running on it. I was very happy and satisfied with it! I just couldn’t get it working in India as its CDMA i.e Sprint contract. Neither Reliance nor Tata indicom were ready to help me out on that!!